Last Wednesday my email stopped working,it said the password was not recognised i tried to log log into self care to change my password but it would not accept my answer to my security question. To cut a long story short used my last bill to reset everything. But it happened again yesterday now it will not let me reset my password even with the details from my last bill. Can anyone please help it seems something is not right.
Make sure you create a unique password to help keep someone from breaking in to your account. Here are a few tips for creating your password, and keeping it safe:. Remember, when you change your password, you may need to update your password in a few other places. If you use email software like Outlook to access your Virgin Media Mail then you'll need to update your new password when you next open the software. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.